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Understanding the Basics of Return on Investment in Training

Understanding the Basics of Return on Investment in Training: Assessing the Tangible and Intangible Benefits

Understanding the Basics of Return on Investment in Training Assessing the Tangible and Intangible Benefits

Author: Patricia Pulliam Phillips
Publisher: Kogan Page
ISBN: 9780749438913
Published In: October 2002
Format: Paperback , 112 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Measuring return on investment in training is now a big issue. The author of Understanding the Basics of Return on Investment in Traininghelps trainers and senior resource staff understand how to assess both the tangible and intangible benefits of their training programmes. Worked examples show how all aspects of training effectiveness can be assessed.

Patricia Pulliam Phillips

Patricia Pulliam Phillips is chairman and CEO of The Chelsea Group, a research and consulting company focused on accountability issues in training, human resources, and performance improvement. Patricia is certified in ROI evaluation and serves on the Board of Directors for the ROI Network. She has authored numerous books and articles on training ROI, and served as the issue editor for the American Society for Training and Development's In Action casebook series.

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