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What Clients Want from Law Firms

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What Clients Want from Law Firms

Name: What Clients Want from Law Firms
Brand: Globe Law and Business
SKU: 9781837230617
Price: 2004.99 HKD
Availability: InStock
Author: Ian White
ISBN: 9781837230617

By Ian White

Globe Law and Business January 2025

Specifications

ISBN-13: 9781837230617
Publisher: Globe Law and Business
Publication: January 2025
Format: Paperback , 150 pages
Jurisdiction: International ? Countri(es) for reference only

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Research shows that most lawyers think they know what their clients want – but their clients don’t always agree. How can lawyers and their firms truly understand the client perspective? How can they know what their clients are really asking for? What do lawyers need to know in order to get – and stay – hired?

What Clients Want from Law Firms combines the collective perspectives of clients in order to focus the lawyer’s mind on their end goal – providing a service that people want and will pay for. Exploring dynamic new approaches to the client–lawyer relationship, the contributors take on topics as broad as ESG, diversity, ethics, and AI, revealing what clients really want from law firms.

Written from the perspective of those who engage law firms in their business – and from sectors as diverse as banking, sport, and entertainment – this book explores the importance of client relationships, listening and understanding problems, and what clients really want from their trusted advisors.

Chapter 1: What do clients want? The top ten things external lawyers get wrong

by Ian White, consultant, executive coach, mediator, facilitator, and trainer

Chapter 2: Understanding your client’s business

by Adrienne Gubbay, senior commercial lawyer

Chapter 3: How do GCs and law firm lawyers differ? Finding common ground

by Terezka Zabka, general counsel, San Diego Padres

Chapter 4: How to stay front of mind – business development and relationship building

by Claire Rason, Client Talk

Chapter 5: What clients look for in panel selection – diversity and culture

by Joanna Day, commercial business leader

Chapter 6: Billing and fees – a transparent approach

by Joanna Day, commercial business leader

Chapter 7: Matter management – collaborative working

by Dr Heidi K. Gardner, distinguished fellow, Harvard Law School and CEO, Gardner & Co.

Chapter 8: Active listening – do you know what your clients are asking for?

by Claire Rason, Client Talk

Chapter 9: An empathy-driven approach to client listening

by Paul Roberts, founder, MyCustomerLens

Chapter 10: What personal care means

by Helen Hamilton Shaw, Member engagement and strategy development, LawNet

Chapter 11: Building lasting, positive relationships with clients

by Thomas Santram, senior vice president and general counsel, Cineplex

Chapter 12: Customer service in the digital age – using AI to foster a client-led approach

by Robert Dilworth, managing director and associate general counsel, Bank of America

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Table of Contents

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