When Talk Works Profiles of Mediators

Author: Deborah M. Kolb, Ph.D.; & Associates
Publisher: Pfeiffer
ISBN: 9780787910907
Published In: June 1997
Format: Paperback , 544 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

Out of stock

Description
Contents
Author

Details

An intimate look at how twelve mediators achieve extraordinary results.

At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.

?The best examination of what mediators actually do. Anyone who wants to settle a dispute will learn from these profiles.?---Roger Fisher, coauthor, Getting to Yes

Reviews

"Insightful and highly readable. The best examination of what successful mediators actually do. Anyone who wants to settle a dispute will learn a lot from these profiles." --Roger Fisher, coauthor, Getting to Yes

"All mediators, and anyone else who practices or is interested in alternative dispute resolution, will be interested in this book." --Mary P. Rowe, ombudsperson, Massachusetts Institute of Technology

"A must read for anyone contemplating the practice of alternative dispute resolution as a mediator or using the services of a mediator." --Wallace Warfield, George Mason University, and former president, Society of Professionals in Dispute Resolution

Introduction: Another Way to Settle Disputes: The Practice of Mediation.

Part One: The Professionals.

1. Frances Butler: Questions that Lead to Answers in Child Custody Mediation (Kenneth Kressel).

2. Patrick Davis: "To Bring Out the Best... To Undo a Little Pain" in Special Education Mediation (Susan Silbey).

3. Howard Bellman: Using "Bundles of Input" to Negotiate An Environmental Dispute (Christine Harrington).

4. William Hopgood: "Conditioning" Parties in Labor Grievances (Deborah M. Kolb).

5. Patrick Phear: Control, Commitment, and Minor Miracles in Family and Divorce Mediation (Austin Sarat).

Part Two: Builders of the Field.

6. Albie M. Davis: Community Mediation as Community Organizing (Sally Engle Merry).

7. Eric Green: Finding Alternatives to Litigation in Business Disputes (Lavinia Hall).

8. Lawrence Susskind: Activist Mediation and Public Disputes (John Forester).

Part Three: Extending the Reach of Mediation.

9. Juju Atkinson: Blurring the Distinction Between Mediation and Adjudication (William O'Barr).

10. Jimmy Carter: The Power of Moral Suasion in International Mediation (Eileen Babbitt).

11. Linda Colburn: On-the-Spot Mediation in a Public Housing Project (Neal Milner).

12. Joseph Elder: Quiet Peacemaking in a Civil War (Thomas Princen).

Conclusion: The Realities of Making Talk Work.

DEBORAH M. KOLB is executive director of the Program on Negotiation at Harvard Law School and professor of management at the Simmons College Graduate School of Management.