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Collection Management Handbook

Collection Management Handbook: The Art of Getting Paid, 3rd Edition

Collection Management Handbook The Art of Getting Paid, 3rd Edition

Author: A. Michael Coleman
Publisher: John Wiley & Sons
ISBN: 9780471456049
Published In: November 2003
Format: Hardback , 312 pages
Jurisdiction: International or US ? Disclaimer:
Countri(es) stated herein are used as reference only

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You don’t have to be gifted to be a great credit collector. All you need is a desire to learn from the best.. . . and that’s the level of expertise this exhaustively researched volume puts right at your fingertips. The Collection Management Handbook puts you on the fast track to becoming a debt recovery dynamo. Drawing on actual cases from the collection industry’s top achievers, this expanded edition redefines collection methodology. Focusing on multiple avenues of strategic creditor recourse, it goes beyond yesterday’s dunning notices, showing you how to extract money from the most hard-to-reach nonpaying customers

Preface.

Acknowledgments.

Chapter 1. A New Collection Science Is Born.

Chapter 2. Oratory and Advanced Communication Skills.

Chapter 3. Selling Psychology Applied to Collections.

Chapter 4. Advanced Collection Techniques.

Chapter 5. Small-Balance Collection.

Chapter 6. Suing in Small Claims Court.

Chapter 7. Making Your Debtors an Offer They Can't Refuse.

Chapter 8. Skip Tracing and Asset Searches.

Chapter 9. Legal Recovery.

Chapter 10. Enforcement of Money Judgments and Investigatory Skills.

Chapter 11. Case Studies.

Chapter 12. Conclusion.

Appendix: Accounts Receivable Proficiency Exam.

Index.

A. MICHAEL COLEMAN is a paralegal and accomplished bill collector. He has authored countless articles and the bestselling book The Art of Getting Paid.

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