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Conflict Management: A Practical Guide

Conflict Management A Practical Guide

Author: Peter Condliffe
Publisher: LexisNexis Australia
ISBN: 9780409324716
Published In: May 2008
Format: Paperback
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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This book provides the reader with an outline of the range of essential skills necessary to be a successful conflict manager. It reinforces this outline with a range of exercises, questions and role plays which are not only useful to group leaders and teachers, but to practitioners in various disciplines who want to "test themselves" on what they have just read. The book takes a positive approach to conflict as a potentially creative and dynamic stimulus to interpersonal and group relations.

*Understanding Conflict
*Responding to Conflict
*The Rise of ADR
*Communication, Complaints Management and Verbal Jujitsu
*Collaborative Conflict Management: The Principled Approach
*Negotiation
*Mediation
*Conflict Management in Groups and Organisations: Dispute System Design
*Practical Group Facilitation

Peter Condliffe, LLM, BSW, Grad Dip Ed., Cert Arb. is a Barrister, Consultant & Mediator at Owen Dixon Chambers East.

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