Conflict Management A Practical Guide

Name: Conflict Management
Brand: LexisNexis Australia
SKU: 9780409324716
Price: 491.40 HKD
Availability: OutOfStock
Author: Peter Condliffe
ISBN: 9780409324716

By Peter Condliffe

LexisNexis Australia May 2008

Specifications

ISBN-13: 9780409324716
Publisher: LexisNexis Australia
Publication: May 2008
Format: Paperback
Jurisdiction: International ? Countri(es) for reference only

Details

This book provides the reader with an outline of the range of essential skills necessary to be a successful conflict manager. It reinforces this outline with a range of exercises, questions and role plays which are not only useful to group leaders and teachers, but to practitioners in various disciplines who want to "test themselves" on what they have just read. The book takes a positive approach to conflict as a potentially creative and dynamic stimulus to interpersonal and group relations.

*Understanding Conflict
*Responding to Conflict
*The Rise of ADR
*Communication, Complaints Management and Verbal Jujitsu
*Collaborative Conflict Management: The Principled Approach
*Negotiation
*Mediation
*Conflict Management in Groups and Organisations: Dispute System Design
*Practical Group Facilitation