Consumer Complaints and Compensation: A Guide for the Financial Service Market
Look inside

Consumer Law

Consumer Complaints and Compensation A Guide for the Financial Service Market

By Adam Samuel
Sweet & Maxwell U.K. June 2005

Specifications

ISBN-13
9781898830993
Publisher
Sweet & Maxwell U.K.
Publication
June 2005
Format
Paperback
Jurisdiction
U.K. ? Countri(es) for reference only

Details

The FSA has started to take enforcement actions against firms who fail to handle complaints or to treat their customers fairly. This book will serve as an easy to use guide to the complaints sourcebook for the smaller IFA. For larger firms and their professional advisors it will act as an effective reference book enabling the reader to rapidly refresh their understanding of the rules and “best practice" procedures.
Consumer Complaints and Compensation: A Guide for the Financial Services Marketwill ensure that you are not caught up in the fall-out from a variety of misselling and administration issues, or if you are, that you are in a sound position to handle the consequences.
Adam Samuel is an expert in two main areas: Consumer financial services - compliance, complaint handling, pension and other business review work - and international and domestic dispute resolution law and practice. Currently he is an independent consultant providing services on complaint handling, pension review, compliance and international dispute resolution as well as acting as the Independent Investigator for the Institute of Financial Planning's Disciplinary Committee.

Table of Contents

  • The rules to be applied
  • Sales complaints - deciding whether a firm is liable
  • Deciding whether the firm is liable: endowments
  • Deciding whether the firm is liable: pensions
  • Deciding whether the firm is liable: savings, investments and whole of life policies
  • Avoiding liability
  • Administration and other service complaints: deciding whether the firm is liable
  • Compensation - the basic principles
  • Compensation for mortgage endowment misselling
  • Compensation for pension misselling - part one
  • Pension compensation part two - practical applications
  • Compensation for administration complaints
  • Claims - life and general insurance
  • The scope of the FSA complaint rules (DISP)
  • The complaints procedure
  • Identifying complaints
  • Acknowledgement
  • Investigating complaints
  • The final response
  • Closing the case
  • The Financial Ombudsman Service
  • Disciplinary action and other dispute resolution options.
Out of stock
This title is currently unavailable for purchase.
New Edition is available now !
Go to New Edition
  • Free HK shipping over HK$1,000
  • International shipping to 35+ countries
Save

Recommended

You may also be interested in these books:

More titles from Consumer Law

View all
Food Regulation: Law, Science, Policy, and Practice, 2nd Edition
John Wiley & Sons

Food Regulation: Law, Science, Policy, and Practice, 2nd Edition

Neal D. Fortin
HKD 1,500.00
Innovation and the Transformation of Consumer Law : National and International Perspectives
Springer-Verlag

Innovation and the Transformation of Consumer Law : National and International Perspectives

Dan Wei; James P. Nehf; Claudia Lima Marques
HKD 2,127.87
Encyclopedia of Consumer Credit Law
Sweet & Maxwell U.K.

Encyclopedia of Consumer Credit Law

Professor Eva Lomnicka; Professor Paul Dobson
HKD 33,653.03
Handbook of Research on International Consumer Law, 2nd Edition
Edward Elgar Publishing

Handbook of Research on International Consumer Law, 2nd Edition

Geraint Howells; Iain Ramsay; Thomas Wilhelmsson
HKD 2,736.37
Goode: Consumer Credit Law and Practice
LexisNexis U.K. (S)

Goode: Consumer Credit Law and Practice

Professor Sir Roy Goode
HKD 60,820.90
Consumer Protection and Online Travel Platforms: An EU Law Perspective
Springer International

Consumer Protection and Online Travel Platforms: An EU Law Perspective

Agnieszka Jablonowska
HKD 1,595.00