Dealing with the Tough Stuff How to Achieve Results from Critical Conversations

Discover how to achieve positive results from important conversations with staff

Handling tricky behaviour and dealing with difficult discussions in the workplace requires the right balance of finesse, people skills, and communication techniques—a challenging feat, to say the least. Packed with practical and pragmatic suggestions and methods for dealing with the tough stuff at work, this unique and helpful book features simple diagnostics, models, and processes that you can put to use immediately.

The author team shares their years of research and experience so that you can benefit from their case studies and examples, all of which are aimed at increasing the confidence of anyone working in a management or leadership role. You'll discover how the science of human behaviour—both verbal and nonverbal—plays an enormous role when handling conflict situations and you'll learn how to apply a variety of tools, tips, and strategies when leading critical conversations with empathy and assertiveness.

• Explains why avoiding dealing with the tough stuff at work can be so costly for managers, staff, and, ultimately, the business
• Features methods and strategies that have been backed by contemporary theory and tested and trialed with thousands of participants
• Zeroes in on ways to uncover the root cause of difficult behavior
• Shares advice for finding the best way to be assertive in any situation
• Reveals techniques for depersonalising conflict and avoiding language that causes conflict

Dealing with the Tough Stuff aims to make your life easier in the workplace so that you can have more productive discussions...and substantially less conflict.