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Design Thinking for the Legal Profession

Design Thinking for the Legal Profession

Name: Design Thinking for the Legal Profession
Brand: Ark Group
SKU: 9781783583850
Price: 1995.00 HKD
Availability: InStock
Author: Alex Davies
ISBN: 9781783583850

By Alex Davies

Ark Group December 2019

Specifications

ISBN-13: 9781783583850
Publisher: Ark Group
Publication: December 2019
Format: Hardback
Jurisdiction: U.K. ? Countri(es) for reference only

Details

For decades, companies in other industries have refined techniques to better understand their customers’ needs, uncover insights, and develop new-to-the-world ideas, which are now products and services we use every day. Organisations have concluded that successfully adopting these methods, known as Design Thinking, have greater financial returns than pursuing more traditional ways of operating. As the legal industry grapples with increased complexity, accelerated market deadlines, and budget constraints, design thinking holds promise to create a more delightful client experience while also increasing profitability. This book features insights from leading experts in the field.

Chapter 1: What is Design Thinking?

Lann Wasson, associate director of legal project management, and Rebecca Holdredge, innovations manager, Husch Blackwell

Chapter 2: Designing lawyers down from their ivory tower

John Alber, futurist

Chapter 3: Using emotional empathy and design thinking to define user-centered service needs

Meghann Barloewen and Jason Dirkx, Littler Mendelson

Chapter 4: Why design thinking in law?

Nicola Shaver, managing director, innovation and knowledge, Paul Hastings LLP

Chapter 5: Design thinking – a legal industry imperative

Zena Applebaum, director of customer insights and engagement, Thomson Reuters Canada Legal Tax and Accounting

Chapter 6: Legal Lean Sigma Design

Catherine Alman MacDonagh, CEO and founder, Legal Lean Sigma Institute LLC

Chapter 7: From enthusiasm to execution: the growing legal design community

Josh Kubicki, founder, Bold Duck Studio

Chapter 8: Learning to see – how to develop new insights for services

Lann Wasson, associate director of legal project management, Husch Blackwell

Chapter 9: The legal design jam

Tess Blair, litigator and legal entrepreneur, Morgan, Lewis & Bockius LLP

Chapter 10: How design thinking makes for good business development

Mark Beese, president, Leadership for Lawyers

Chapter 11: When the customer isn’t always right – designing for user needs, rather than asks

Amani Smathers, senior legal solutions architect at Davis Wright Tremaine, and Amy Monaghan, practice innovations manager at Perkins Coie

Chapter 12: Quick and dirty – tactics for leveraging design thinking in your daily work

Andy Peterson and Kate White, Design Build Legal

Chapter 13: Counter-intuitive practices: how to master the design thinking mindset

Mark Beese, president, Leadership for Lawyers

Chapter 14: Practical approaches for making service design work in a global law firmAlex Smith, global product lead, iManage RAVN

Chapter 15: The designer’s dilemma

Duncan Hart, Duncan Hart Consulting

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Table of Contents

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