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Developing and Measuring Training the Six Sigma Way

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Developing and Measuring Training the Six Sigma Way A Business Approach to Training and Development

Name: Developing and Measuring Training the Six Sigma Way
Brand: Pfeiffer
SKU: 9780787985332
Price: 520.00 HKD
Availability: OutOfStock
Author: Kaliym A. Islam; Edward A. Trolley
ISBN: 9780787985332

Edited by Kaliym A. Islam · Edward A. Trolley

Pfeiffer August 2006

Specifications

ISBN-13: 9780787985332
Publisher: Pfeiffer
Publication: August 2006
Format: Paperback , 256 pages
Jurisdiction: International ? Countri(es) for reference only

Details

This important resource translates the popular Six Sigma methodologies, tools, and techniques in a way that is customized specifically for the design, implementation, and measurement of employee development programs. A proven alternative to the Kirkpatrick Model, this new model offers a more effective method for designing and testing the effectiveness of training. Throughout the book, the author presents tools in a user-friendly and understandable format that is tailored for implementation in the development and measurement of employee learning programs. Step-by-step, Developing and Measuring Training the Six Sigma Way walks the reader through the highly effective and proven DMADDI™ process.

Reviews

"Finally! Something other than Kirkpatrick’s Four Level Model! Executives don’t care about ISD or Kirkpatrick Evaluation. But they do know and care about the power of Six Sigma, and Kaliym masterfully demonstrates how Six Sigma can be used in the design and evaluation of any training program– which leads to the results that the C-level actually care about!"
—Kevin Kruse, publisher, e-LearningGuru.com

"This landmark book describes a proven process for solving the single, biggest problem training managers have—making sure their programs are fully aligned with the business. The Six Sigma process described by Kaliym Islam is an indispensable tool for program managers, training managers, directors, and CLOs."
—Josh Bersin, CEO, Bersin & Associates

"Training departments are at risk if they don't contribute to the bottom line. Developing and Measuring Training the Six Sigma Way shows how training can add value through business acumen, innovation, and leadership—and brings instant credibility to training departments by applying Six Sigma methodology to decrease customer disappointment and increase customer success!"
—Jaison Williams, director of organizational development, Cendant Corporation

"Anyone in a leadership position endeavoring to create value through their human assets should study this book. Kaliym Islam has developed for organizational leaders a practical, insightful, demystifying guide into the why, what, who, and – most importantly – HOW to utilize Six Sigma for value creation. If you’re looking for a practical map to guide you in maximizing training and change initiatives, this is it!"
—George F. Johnson, MBPA, CCP, vice president, Human Resources Safe Horizon, Inc.

"As a speaker, Kaliym Islam has convinced thousands of learning professionals that they need a businesslike approach to the design of training. Finally, here’s the book on how to do it. Whether you are a producer, manager, or buyer of training, you need to read this book!"
—Bill Bruck, Ph.D., founder, Q2Learning, LLC

"Kaliym Islam has written the first book that shows how training professionals and businesspeople can work together to create real business results. Having worked with Fortune 50 companies on learning programs and strategies, I feel Kaliym’s approach is a real breakthrough!"
—Haig Armaghanian, founder and managing partner, Haig Barrett, Inc.

"Like other software project managers, I understand the importance of a disciplined design approach that insures that the end-product meets both customer and business specifications. Six Sigma is clearly one approach. Kaliym’s DMADDI™ methodology gives training professionals an approach that will garner the respect of their business counterparts."
—Steven Curtis, director, Corporate Systems Market Operations Support Systems, New York Stock Exchange

"Developing and Measuring Training the Six Sigma Way will make a tremendous positive impact in our industry due to his unique approach to incorporating Six Sigma principles into training and development. Every professional involved in training, whether a designer, developer, manager or stakeholder, will benefit in that Mr. Islam is sharing valuable steps needed to ensure successfully implemented training solutions every time."
—Barbara Sealund, founder, Sealund & Associates Corporation

"“Kaliym Islam hands the keys to the corporate boardroom to training professionals by showing them how to apply Six Sigma processes to learning and solve real business problems - the kind of problems that corporate executives address everyday. If you do what he advocates, the doors will open!"
—James Hanlin, Ph.D., chief operating officer, TrainingOutsourcing.com

"The right message—The right time—The right voice. Kaliym Islam achieves this in all three respects. Rarely does a book come along that provides new insight to a topic in a manner that can be used in varied organizational settings. Successful leaders of non-profit organizations must be visionary strategic thinkers much like their for profit counterparts.
Critical to the success of any organization is the need to invest inhuman capital through training and learning. Kaliym Islam’s book belongs on the desk of anyone who wants to achieve organizational success!"
—Cedric Ashley, Esq., Big Brothers Big Sisters of Metro Newark, Inc.

Figures, Tables, and Exhibits.

Foreword, by Edward A. Trolley.

Preface.

Acknowledgments.

Introduction.

PART ONE: THE BACKGROUND.

1 Why ISD Has Difficulty Addressing Business Issues.

What Is ISD?

History of ISD.

ISD Models.

Summary.

2 What Is Six Sigma?

Six Sigma Defined.

The History of Six Sigma.

Six Sigma in the Training World.

Important Six Sigma Concepts.

Six Sigma Models.

The Six Sigma Organization.

Shortcomings of Six Sigma.

Summary.

3 Reasons for a Six Sigma Methodology.

True Return on Investment.

When ISD Is Used as a Development Methodology.

The Solution.

Benefits of a Six Sigma Approach.

Determining Which Six Sigma Model to Use.

Summary.

PART TWO: DMADDI.

4 A DMADDI Overview.

The DMADDI Model.

Evaluation in DMADDI.

Project Organizational Structure.

Summary.

5 Define: What Are the Business Requirements?

Why a Separate Phase for Business Analysis?

Define Step 1: Form a Business Review Team.

Define Step 2: Develop and Validate the Project Charter.

Define Step 3: Complete the Define Tollgate.

DMADDI Tools for Define.

Summary.

6 Measure: What Targets Do We Need to Meet?

The Honeymoon Is Over.

DMADDI Road Map.

Measure Step 1: Identifying Business Requirements.

Measure Step 2: Prioritizing Business Requirements.

Measure Step 3: Translating Business Requirements into Measurable Targets.

It’s All in the Translation.

Measure Step 4: Complete the Measure Tollgate.

Measure Step 5: Transfer Requirements to the Development Team.

DMADDI Tools for Measure.

Summary.

7 Analyze: What Needs to Be Learned?

DMADDI Road Map.

Analyze Step 1: Assembling a Design Team.

Analyze Step 2: Identifying What Needs to Be Learned.

Analyze Step 3: Validating and Prioritizing What Needs to Be Learned.

Analyze Step 4: Complete the Analyze Tollgate.

DMADDI Tools for Analyze.

Summary.

8 Design: How Should We Teach It?

DMADDI Road Map.

Design in ISD.

Design in DMADDI.

Design Step 1: Identify the Learning Platform.

Design Step 2: Convert Objectives into Learning Activities.

Design Step 3: Create a Communication Tool.

Design Step 4: Identify Development Resources.

Design Step 5: Complete the Design Tollgate.

DMADDI Tools for Design.

Summary.

9 Develop: Does Our Prototype Match Our Design?

DMADDI Road Map.

Develop Step 1: Identifying the Factors.

Develop Step 2: Developing Controls.

Develop Step 3: Validating the Outputs of the Develop Phase.

Develop Step 4: Complete the Develop Tollgate.

DMADDI Tools for Develop.

Summary.

10 Implement: Did the Implementation Meet Business and Instructional Requirements?

DMADDI Road Map.

Implement in ISD.

Implement in DMADDI.

A Brief Recap.

What Happens in the Implement Phase.

Implement Step 1: Revisit the Project Requirements.

Implement Step 2: Validate the Perspective of the Stakeholders.

Implement Step 3: Gather and Analyze Project Data.

Implement Step 4: Develop a Reporting Action Plan.

Implement Step 5: Prepare Presentation and Update Storyboard.

Implement Step 6: Complete the Implement Tollgate.

Implement Step 7: Celebrate.

A Final Word.

DMADDI Tools for Implement.

Summary.

11 If Not Us, Who? If Not Now, When?

PART THREE: A DMAIC CASE STUDY.

12 E-Learning the Six Sigma Way.

The Background.

The Organizational Structure.

What’s Important? The Define Phase.

How Are We Doing? The Measure Phase.

What’s Wrong? The Analyze Phase.

What Do We Need to Do? The Improve Phase.

How Do We Guarantee Performance? The Control Phase.

A Final Thought.

References.

Index.

About the Author.

About the Author

Kaliym A. Islam is the director of learning product development and technology services for the Depository Trust & Clearing Corporation. He received his Six Sigma Black Belt from Motorola and is an advocate for positioning learning organizations as business units in order to enhance their credibility and value to organizations. Kaliym is vice-president of MetroSet, a consortium dedicated to technology education and a member of the advisory board of the Chief Learning Officer Institute.
Kaliym is a featured contributing writer to LTI NewsLine and has published a number of articles. He has been a keynote presenter on the subject of the application of business approaches to training development at a number of industry conferences. A former educator in the New York City public schools, Kaliym has been the recipient of the Gift of Time Award, as well as the Horace E. Green Award. He has been cited by the City Council of New York for his innovative work as an educator and by the Jackie Robinson Center for Physical Culture for his educational leadership. Recently he was named to the Manchester Who’s Who of Executives.

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