1. Dedication.
2. Table of contents.
3. Opening our dialogue.
a. The dialogue box – opening the box.
i. Dialogue triggers.
b. Malaise of the new millennium – what's the issue? A call to arms.
i. Patricia & Mireille - intergenerational dialogue.
c. Digital Tipping Point.
i. Gladwell's tipping point.
ii. A historic turning point.
1. Feelings.
2. Work.
3. Skills.
d. Dialogue Gap - Need to get it right.
e. How to use this book and related website.
f. Case Study Contributors.
g. My own evolution - enlightened accountant.
i. Business degree to audit.
ii. Audit to change management.
iii. Change management to negotiation.
iv. Negotiation to dialogue.
h. Definitions.
i. Optimal outcomes – the dialogue puzzle.
1. Nash's governing dynamics.
ii. Digital Tipping Point.
iii. Communication ≠ Dialogue.
1. Dialogue.
a. SCMP measured # of times word appeared in headlines.
2. Communication.
3. Conversation.
4. Definitions in other languages.
iv. Dialogue Skills.
v. Dialogue Spaces.
vi. Dialogue Systems.
vii. Potentialism.
i. How this book is designed to the hold the space – tough case studies.
4. The Dialogue Gap.
a. The solution is in the dialogue.
b. What makes some people, families, organisations, societies more successful than others?
c. How Dialogue Gap arose.
i. Declining skill.
ii. Increasing need.
iii. Socratic Dialogues vs. Schools today.
d. The Negative Effects of Dialogue Gap.
i. At Home.
1. Personal - Depression, eating disorders, addictions, suicide, debt.
2. Family – conflict, divorce, unhappiness, abuse, parenting courses?
ii. At Work.
1. Efficiency & effectiveness.
2. Grow beyond ability to dialogue.
3. Bureaucracy & privatisation.
4. Advent of training – what ever happened to mentoring.
iii. In Society.
1. Intolerance.
2. Conflict.
3. Missed opportunities.
a. WTO.
b. UN.
c. Climate Change.
e. What Jewels await you when improvements are made.
1. Improves health & happiness.
2. Strengthens organisations & solves problems.
3. Increases awareness.
4. Improves relationships.
5. Reduces suffering.
5. Dialogue Case Studies.
a. See table for full list of cases and contributors.
b. Case studies will aim to introduce the following details.
i. Situation – less than optimal outcomes being achieved.
ii. Introduction to people involved – personal connection.
iii. What was done/not done – skills, spaces, systems.
iv. Result or opportunity for improvement – jewels.
4. How to rebuild Dialogue – in detail.
a. Skills.
i. PRESA.
1. Presence.
2. Respect.
3. Expression/Voicing.
4. Suspend.
5. Absorb/listen.
ii. Dialogue Assessment.
1. Personal.
2. Organisational.
iii. Dialogue blockers.
iv. Stress management.
1. Event, impulse, reaction, reset.
2. Tactics to reduce your stress.
3. Tactics to reduce others stress.
4. Conflict sequence.
b. Space.
i. Personal space – head & heart.
ii. Work space – laptop & desk area.
iii. Office space – dialogue rooms.
iv. Community space – dialogue halls & coffee shops.
v. International space.
1. forums, conferences, seminars, expositions.
2. Government and NGO's.
vi. Internet space.
c. Systems.
i. Dialogue enablers.
1. Refer to pocket card.
ii. Facilitated Activities.
1. Open Space Technology.
2. World Café.
3. Conversare.
4. Brainstorming.
5. Challenge Mapping - Simplex.
6. Six Thinking Hats.
7. Circles of trust – Centre for courage & renewal.
iii. Video.
1. Change the Dream.
iv. Play.
1. Lego Blocks.
2. Draw Picture.
3. Theatrical Skits.
4. Celebrity Roast.
v. Life's milestones.
1. Funerals.
2. Anniversaries.
3. Graduations.
vi. Facilitators.
1. Professional Meeting Management.
5. Where to get dialogue help.
a. Your network.
i. People you know and like.
ii. People you know and don't like or are neutral about.
iii. People you don't know - strangers.
b. Third Parties.
i. Facilitators.
ii. Coaches.
iii. Counsellors.
iv. Consultants.
c. On-line.
i. Forums.
ii. VOIP.
iii. Future apps.
d. Other popular sources of training.
i. Fierce.
ii. Crucial.
iii. Harvard Difficult Dialogues.
iv. PSP relationship awareness.
e. Technology.
i. CISCO - Telepresence.
6. Keeping the Dialogue Going.
a. What are the hurdles.
i. Selfishness.
1. Craving & Attachment.
ii. Emotional Regulation.
iii. Compassion.
iv. Interconnectedness.
b. Who can inspire us.
i. Contributors – people who understand/understood the solution is in the dialogue.
c. Moving our dialogue on-line.
i. Websites.
ii. Social networks.
d. Dialogue Institutes.
7. Vision for a Dialogic Future.
a. If Dialogue gets worse.
i. At home.
ii. At work.
iii. In Society.
b. If Dialogue gets better.
i. At home.
ii. At work.
iii. In society.
iv. Dialogue Institutes.
c. Be the Change.
i. Finding hope – dialogue in schools.
ii. Finding courage – the role of the communications industry.
iii. Finding happiness – dialogue at work.
d. Potentialism.
i. Tenets.
8. Bibliography.
9. Index.
10. Notes.
11. List of Graphics.
a. Change management wheel.
b. Dialogue box.
c. Dialogue doors.
d. Star Negotiator.
e. Conflict meter.
f. Jewel.
12. About.
a. Potential Dialogue.
i. Dialogue.
ii. Star Negotiator.
iii. DNA Sourcing & Sales.
b. Potential Network.
i. Dialogue Institutes.
c. Peter Andrew Nixon.
i. Bio.
ii. Cultures list.
iii. Client list.
d. Publications by PAN/PD.
i. Negotiation – Mastering Business in Asia.
ii. Star Negotiator - Negotiation Case Scenarios.
iii. Pocket Cards.
iv. Leaders Guide.
v. Games.
