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Strategic Benchmarking Reloaded with Six Sigma

Strategic Benchmarking Reloaded with Six Sigma Improving Your Company's Performance Using Global Best Practice

Author: Gregory H. Watson
Publisher: John Wiley & Sons
ISBN: 9780470069080
Published In: April 2007
Format: Hardback , 360 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Description
Contents
Author

Details

A new update of the classic text on benchmarking

Strategic Benchmarking Reloaded with Six Sigma updates benchmarking, the revolutionary business performance methodology, by adding statistical concepts from Six Sigma. These two methodologies combine to form a powerful platform for improving any company's overall performance. This new revision reviews the first twenty-five years of development in benchmarking and features new appendices, case studies, and topics, making this the most complete and comprehensive coverage of the subject available.

Topics include:
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Stimulating business improvement with benchmarking
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Linking Six Sigma to strategic planning and benchmarking
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Understanding the essence of process benchmarking
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Making statistical comparisons in benchmarking
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Applying benchmarking results for maximum utility
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Reviewing lessons learned from old case studies
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Conducting a strategic benchmarking study
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Performing an operational benchmarking study
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Mainstreaming benchmarking into strategic planning
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Creating a sustainable benchmarking capability
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Plus: appendices covering the benchmarking code of conduct, operating procedures, and Web resources

Preface

Acknowledgment

Introduction—Benchmarking: The First 25 Years (1979–2004

PART 1: The Business Context of Benchmarking

1. Stimulating Business Improvement by Benchmarking

2. Linking Six Sigma to Strategic Planning and Benchmarking

PART 2: The Process of Benchmarking

3. Understanding the Essence of Process Benchmarking

4. Making Statistical Comparisons in Benchmarking

5. Applying Benchmarking Results for Maximum Utility

PART 3: Case Studies in Benchmarking

6. Reviewing Lessons Learned from Old Case Studies

7. Conducting a Strategic Benchmarking Study

8. Performing an Operational Benchmarking Study

PART 4: Conducting Benchmarking Studies

9. Mainstreaming Benchmarking into Strategic Planning

10. Creating a Sustainable Benchmarking Capability

Appendix A. The Benchmarking Code of Conduct

Appendix B. Standard Operating Procedure: Benchmarking Process

Appendix C. Web Resources for Benchmarking

Appendix D. Glossary of Terms Used in Lean Production

Appendix E. Chronological Bibliography of Books about

Benchmarking

About the Author

Index

Gregory H. Watson is an independent business advisor to Fortune 500 senior management teams. An experienced expert in quality and benchmarking, he has been vice president of quality at Xerox Corporation, vice president of benchmarking at the American Productivity & Quality Center, and director of corporate quality at Compaq Computer Corporation.