Preface.
Chapter 1. Introduction.
1.1 Best Practices.
1.2 Benchmarking.
1.3 Performance Indicators and Measures.
1.4 Best Practices Management Capability Model.
Chapter 2. Corporate Governance Best Practices.
2.1 Overview.
2.2 Roles and Responsibilities of the Board of Directors
2.3 Roles and Responsibilities of the Chief Executive Officer and Other Senior Executives.
2.4 Roles and Responsibilities of the Chief Governance Officer.
2.5 Roles and Responsibilities of External and Internal Auditors.
2.6 Roles and Responsibilities of the Audit Committee and Other Committees.
2.7 Roles and Responsibilities of the Chief Legal Officer.
2.8 Roles and Responsibilities of Gatekeepers.
2.9 Corporate Control Framework.
2.10 Fraud and Fraudulent Financial Reporting.
2.11 Corporate Risk Management.
2.12 Applicable Laws, Regulations, Standards, and Principles.
Chapter 3. Corporate Ethics Best Practices.
3.1 Overview.
3.2 Roles and Responsibilities of the Chief Ethics Officer.
3.3 Ethical and Legal Principles.
3.4 Implementing an Ethics Strategy and Training Program.
3.5 Handling Shareholders, Investors, and Creditors.
3.6 Handling Stock Markets and Investment Analysts.
3.7 Handling Employees and Labor Unions.
3.8 Handling Regulators and Government Authorities.
3.9 Handling Suppliers, Vendors, Contractors, and Customers.
3.10 Handling Purchasing Agents, Buyers, or Commodity/Service Experts, and Marketing and Salespeople.
3.11 Handling Related Parties and Third Parties.
3.12 Handling Business Mergers and Acquisitions.
3.13 Addressing Corporate Social Responsibility and Accountability.
3.14 Applicable Laws, Regulations, Standards, and Principles.
Chapter 4. General Management Best Practices.
4.1 Overview.
4.2 Roles and Responsibilities of General Managers and Senior Managers.
4.3 Strategic Management.
4.4 Keys to Managing People.
4.5 Organizational Culture.
4.6 Business Change Management.
4.7 Business Contract Management.
4.8 Applicable Laws, Regulations, Standards, and Principles.
Chapter 5. Manufacturing and Service Management Best Practices.
5.1 Overview.
5.2 Roles and Responsibilities of Chief Operations Officer.
5.3 World-Class Manufacturing Management.
5.4 Product Design and Development.
5.5 Inventory and Logistics Management.
5.6 Supply Chain Management.
5.7 World-Class Service Management.
5.8 Service Design and Development.
5.9 Services Acquisition Management.
5.10 Applicable Laws, Regulations, Standards, and Principles.
Chapter 6. Marketing and Sales Management Best Practices.
6.1 Overview.
6.2 Roles and Responsibilities of Chief Marketing Officer.
6.3 World-Class Marketing and Sales Management.
6.4 Product Marketing Best Practices.
6.5 Service Marketing Best Practices.
6.6 Sales Management Best Practices.
6.7 Applicable Laws, Regulations, Standards, and Principles.
Chapter 7. Quality Management Best Practices.
7.1 Overview.
7.2 What is Total Quality Management?
7.3 Benefits of TQM Practices.
7.4 TQM Efforts to Improve Corporate Performance.
7.5 Important Features of TQM.
7.6 Role of Human Resource Management in Quality.
7.7 Product Quality Best Practices.
7.8 Service Quality Best Practices.
7.9 Quality Improvement, Problem-Solving, and Decision-Making Tools.
7.10 Applicable Laws, Regulations, Standards, and Principles.
Chapter 8. Process Management Best Practices.
8.1 Overview.
8.2 Business Processes.
8.3 Business Process Reengineering.
8.4 Business Process Improvement.
8.5 Business Process Management Tools.
8.6 Applicable Standards and Principles.
Chapter 9. Human Resources Management Best Practices.
9.1 Overview.
9.2 Roles and Responsibilities of Chief Human Resources Officer.
9.3 World-Class Human Resources Management.
9.4 Conducting a Self-Assessment of Human Capital Program.
9.5 Major Principles and Best Practices of Human Capital
9.6 Applicable Laws, Regulations, Standards, and Principles
Chapter 10. Accounting, Treasury, and Finance Management Best Practices.
10.1 Overview.
10.2 Roles and Responsibilities of Controller, Treasurer, and Chief Financial Officer.
10.3 World-Class Finance Management.
10.4 Capital Budget.
10.5 Outsourcing Finance Operations.
10.6 Standards for Internal Control.
10.7 Applicable Laws, Regulations, Standards, and Principles.
Chapter 11. Information Technology Management Best Practices.
11.1 Overview.
11.2 Roles and Responsibilities of Chief Information Officer.
11.3 World-Class IT Management.
11.4 IT Governance.
11.5 IT Change Management.
11.6 IT Utility Service and Value.
11.7 IT Performance Management.
11.8 IT Contract Management.
11.9 IT Investment Management.
11.10 System Development and Acquisition Methodology.
11.11 Information Security Management.
11.12 Computer Security Incidents.
11.13 Interconnecting Systems.
11.14 Computer Operations Management.
11.15 IT Contingency Planning.
11.16 Applicable Laws, Regulations, Standards, and Principles.
Chapter 12. International Business Management Best Practices.
12.1 Overview.
12.2 Roles and Responsibilities of Chief Globalization Officer.
12.3 International Trade Management.
12.4 Intellectual Property Management.
12.5 International Licensing and Franchising Management.
12.6 International Risk Management.
12.7 Managing Offshore Business Activities.
12.8 Applicable Laws, Regulations, Standards, and Principles.
Chapter 13. Project Management Best Practices.
13.1 Overview.
13.2 Project Integration Management.
13.3 Project Scope Management.
13.4 Project Time Management.
13.5 Project Cost Management.
13.6 Project Quality Management.
13.7 Project Human Resource Management.
13.8 Project Communications Management.
13.9 Project Risk Management.
13.10 Project Procurement Management.
13.11 Applicable Laws, Regulations, Standards, and Principles.
Index.
