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HR Guide to Staff Learning & Development

HR Guide to Staff Learning & Development

Publisher: Excel Media Group Ltd
ISBN: 9789881960528
Published In: January 2011
Format: Paperback , 223 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Description
Contents
Author

Details
In the guide train yourself on...
- What to look for in effective training providers.
- How to maximise ROI from L&D programmes.
- Developing staff vs training staff.
Also receive...
- A comprehensive listing of training providers across the region.
- T&D case studies from some of the top employers in the region.
- Practical advice from award winning trainers, HR directors and heads of L&D.
Evolution of staff learning & development

Poorly implemented staff learning and development programmes are often a more expensive alternative to doing nothing at all. And more often than not the results are the same.
Recently, HR leaders have been faced with an enormous amount on their plates—a pile of responsibilities that continues to grow. One of the most important of those duties for leaders in HR and T&D roles is the design, implementation and assessment of staff training programmes. Staff form the backbone of any organisation, and their effective training and development is crucial to not only ensure they have the skills sets to perform their duties, but so that they feel valued and can develop themselves within the organisation. This helps foster a happier, more fulfilled and engaged workforce, which then translates into enhanced creativity, a more applied workforce, better customer service and ultimately improves the bottom line. A major challenge for HR is how to demonstrate this ROI to the board.

And that’s what this guide is aimed at—everything HR wants to know about staff learning and development programmes, but are too afraid to ask.

Learn...
- The evolution of T&D into L&D: share corporate perspectives from some of the biggest players—and some not so big, but just as clever—on what makes an effective L&D programme.
- The ethos of T&D programmes in the Government, and gain an insight with our exclusive interview with the top level management in the Hong Kong Police Training College.
- How to handle training at all levels within organisations: from the challenges of training Gen-Y to selecting the best executive development programmes.
- Techniques in training to help develop a sustainable talent pipeline.
- Tips from in-house trainers and world-renowned independent trainers.
- How to enhance the effectiveness of your training programmes.
- How to conduct assessments and benchmark your staff.
- The importance of providing training recognition.
- How to demonstrate the ROI of your training programmes.
- Who and where you can outsource L&D programmes to, with our overview of training providers and venues throughout the region.
So read on and learn…

Paul Arkwright
Publisher
HR Magazine
A total of 15 chapters focusing on L&D. They include:
- Evolution of training
  - Learning vs training
  - Succession management
  - Global L&D trends
  - The changing face of staff T&D
  - Traditional L&D values
  - Optimisation from inside out
- Corporate perspectives
  - Cathay Pacific
  - CityTelecom
  - Cambridge University Press
  - Jardines
  - Mazars
  - Microsoft
  - Ogilvy
  - P&G
  - Robert Half
  - Tao Heung Group
  - Walt Disney
- Government perspectives
  - Hong Kong Police Force
  - Hospital Authority
- Training Gen-Y
  - Gearing up Gen-Y for careers with Jaguar Land Rover
  - Getting your head around Gen-Y
  - Hong Kong Police Force—training Gen-Y
  - Nurturing Gen-Y
  - RSM university cadet programmes
- Executive development
  - Training leaders
  - Senior execs
  - Global leadership foundation
  - Leadership development—is it working?
  - Management 101—Hospital Authority style
  - Six Sigma leadership
- Training Gen-Y
  - Gearing up Gen-Y for careers with Jaguar Land Rover
  - Getting your head around Gen-Y
  - Hong Kong Police Force—training Gen-Y
  - Nurturing Gen-Y
  - RSM university cadet programmes
- Creating talent pipelines
  - Developing your next generation of leaders
  - Filling the gap in the leadership pipeline
  - China chases dream of leadership pipeline
- L&D techniques
  - Reshaping organisational culture by learning from the mistakes
  - L&D to drive business performance
  - Building an L&D framework
  - Training and mentoring
  - An introduction to ontological coaching
  - Effective brainstorming
  - Facilitating egos
  - Keeping learners interested
  - Lights, camera, action!
  - Managing stress in the workplace
  - Motivating staff for better performance—manager shortcomings
  - One-on-one
  - Six Sigma black belts
  - HR Magazine Conference—staff development and training
  - Musician not MBAs—unleashing the entrepreneur
- Enhancing L&D effectiveness
  - Diversifying training methods to enhance L&D effectiveness
  - Racing ahead with L&D
  - Morgan Stanley’s take on T&D
  - Blended approach enhances L&D at Mandarin Oriental Hotel Group
  - Maximising L&D effectiveness at Fuji Xerox
- Assessment and benchmarking
  - Measuring training results
  - Brains over brawn
  - Assessing talent
  - Setting the benchmark
  - Benchmarking IT staff
  - Certification for staff
  - The right way to employ psychometric assessments
- Recognition and awards
  - Importance of awards for recognising L&D excellence
- Demonstrating ROI of training
  - Metrics to measure L&D success
  - Measuring T&D effectiveness in the Hong Kong Police Force
  - Linking staff development & ROI
  - Benchmarking abilities
- Training provider overview
- Selecting training venues
- Training venue overview
Contributors
In order of inclusion in the guide:
- Cliftons
- Robert Half International
- Tamty McGill
- Center for Creative Leadership
- Brenda Wilson—Mercer Human Resource Consulting
- Audrey Low—Adecco Hong Kong
- Jane Sadler & Yvonne Hau—Duncan Sadler Ltd.
- Alan Sieler—Newsfield Institute (Australia)
- Petra Loho—Active Communication (Hong Kong)
- Eileen Dowse—Evans & Peck Organisational Development (Hong Kong)
- Dr Justin Grayer—Think Talk Psychology
- Annie Yap—GMP Search International
- Zakeera Vidler—Connected Group
Soundbites
A huge thank you to all those who, in interviews and/or at our conferences, took time to share their ideas that helped to make this guide possible. They include—in order of inclusion in the guide:

Andrew Cameron, Jacqueline Moyse, Greg Basham, Ronald Lai, Graham Barkhus, NiQ Lai, Stephen Borne, Richie Bent, Yeung Lok Ki, Man Tat Kau, Chenelle Vorster, Dorette Booyens, Ken Morrison, Karen Zong, Debbie Cheung, Damia Yang, Caroline Li, Iva Au, Jim Lygopolous, Andy Tsang Wai-hung, Andy Yip, Kevin Woods, Gavin Brown, Vincent Yeung Fu-yiu, Oscar Kwok Yam-shu, Samson Cho, Steven Tait, Eric Chan, Susie Lum, Chris Wong, Eugene Liu, Lloyd Neal, Glenn Laurence, Philip Sham, Sandy Fok, Sureish Nathan, Arthur Francis, Gayle Hardie, Malcolm Lazenby, John Nesheim, David Rossiter, Pete Pande, Erik Duerring, Cherry Tsang, Etta Wong, Tony Tyler, Clare Allum, Sam Lau, Michael Fraccaro, Margaret Chiu, John Allison, Rosemary Leung, Dr Rita Wan, Claire Goodchild, Alice Ma, Kim Mak, Dr Ardershir Geranpayeh, Prof. W B Lee, Philippe Tang, Sunny Lee, Stephen Lau, Dr C K Wong, Rita Wan, Kenneth Wai, May Kwok, Alvin Miyasato, Mark Knight, and Prof. Florence Ho, among many others…