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Managing Conflict: A Practical Guide to Resolution in the Workplace

Managing Conflict: A Practical Guide to Resolution in the Workplace

  • Author:
  • Publisher: Kogan Page
  • ISBN: 9780749480882
  • Published In: September 2017
  • Format: Paperback , 320 pages
  • Jurisdiction: International ? Disclaimer:
    Countri(es) stated herein are used as reference only

List Price: HKD 351.00

HKD 340.47 Save HKD 10.53 (3%)

Delivery Time: around 4-5 weeks
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  • Description 
  • Contents 
  • Author 
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    Resolve and prevent conflict in the workplace with this essential guide for HR professionals.
     
  • Section - 00: Introduction;
    Section - PART ONE: Putting conflict into context;
    Section - 01: What’s wrong with contemporary conflict management and what can organizations do about it?;
    Section - 02: The lifecycle of a conflict: How and why conflicts escalate;
    Section - 03: The causes and the sources of dysfunctional conflict;
    Section - 04: Managing conflict: A legal perspective;
    Section - PART TWO: A practical guide to managing conflict;
    Section - 05: Measuring the costs of conflict;
    Section - 06: The psychology of conflict and conflict management;
    Section - 07: The resolution spectrum;
    Section - 08: Developing a resolution policy to replace your traditional grievance procedure;
    Section - 09: Mediation: An in-depth analysis;
    Section - 10: How to develop an internal mediation scheme;
    Section - 11: Tackling bullying and harassment: From process to people;
    Section - 12: Total conflict management: A whole-systems approach for preventing and resolving conflict;
    Section - 13: Managing workplace and employment disputes: An international perspective;
    Section - PART THREE: Resolution resources;
    Section - 14: Conclusion;
    Section - 15: Glossary;

  • David Liddle is the CEO of the TCM Group, the UK's leading mediation and resolution consultancy. Having implemented over three hundred integrated conflict management systems, Liddle is a leading authority on all aspects of workplace mediation and resolution. Based in the UK, he is also the founding president of the Professional Mediators' Association (PMA), the founder of the Collaborative Justice Institute and an engagement guru for Engage for Success.

  •  

    This is an incredibly useful guide on understanding and dealing with conflict. The author helpfully combines the theory and psychology behind conflict with hands on, practical tips to managing conflict, in addition to bringing this to life by sharing case studies. [T]his guide is accessible to all. It's certainly a book I will be recommending to my team, managers, employees - in fact, anyone, involved in managing conflict!

    Kirsty Devine, Head of US HR & Global Projects, Financial Times

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