Outsourcing Training and Development Factors for Success

n this book, human resource management and training expert Judy Hale demystifies training outsourcing and details how companies can successfully outsource their training and development needs—from the entire learning function to selected services and programs. It also covers the labyrinth of contractual, interpersonal, and legal dimensions inherent in any decision to partner with another service provider. Filled with practical tips, guidelines, and plenty of tools, this book explains how to determine

• What type of external resources will be required
• What to expect of external resources
• What will be required in terms of program deliverables, reports, quality assurance, risk management, and reporting relationships
• The level of readiness to outsource deliverables ranging from managing the training and development function to specific program elements
• The contractual elements that best protect an organization’s interests
• How to collaborate effectively with all of the functions involved in outsourcing decisions

Reviews

"This book brims with practical guidance, wise counsel, rich examples and, best of all, helpful tools. It’s a must for HRD or training managers and all other key stakeholders involved in outsourcing any part of training."
--Harold D. Stolovitch, emeritus professor, Universite de Montreal, principal, HAS Learning and Performance Solutions and author, Telling Ain’t Training and Training Ain’t Performance

"In step-by-step details, Judith Hale outlines how to make the right decisions about outsourcing securing the proper agreements and keeping the process on track. In an easy-to-read format with figures and charts, this is an indispensable tool for those involved in outsourcing."
--Jack Phillips, chairman, ROI Institute, Inc.

"The charts, tables, and guidelines are superb resources for both sides of the relationship, and Hale’s many examples let us learn from others who have traveled this potentially treacherous path before. Outsourcing Training and Development is the perfect map!"
--James J. Hill, Jr., CEO, Proofpoint Systems Inc.

"Buy this book and use it. What I like most about the book is that it does not paint outsourcing as the panacea that some might think that it is. Like anything else, outsourcing requires hard thinking, planning and managing. Judy Hale gives you that and much more."
--William J. Rothwell, Professor-in-Charge, Workforce Education and Development, The Pennsylvania State University