Resolving Personal and Organizational Conflict Stories of Transformation and Forgiveness

"This book is guaranteed to strike a chord with anyone seeking greater understanding of the dynamics of conflict and the paths to transformation. Cloke and Goldsmith draw on their vast experience as mediators, taking us inside the world of conflict stories. They show us how to listen at three levels and ask questions that open doors for understanding, healing, and growth. An invaluable book!" (Karl Slaikeu, president of Chorda Conflict Management; author, When Push Comes to Shove)

"An eloquent primer for anyone trying to live a successful and satisfying life. Using conflict as a prism, Joan Goldsmith and Kenneth Cloke provide an indispensable look at the elements necessary to transformation." (Eileen Moran Brown, president, Cambridge College)

"A classic! Full of timeless insights into highly sophisticated mediating. The stories are told in detail, so that moves and responses by the parties and the mediators are apparent. The mediators' exquisite sense of timing and respect for the parties combine to produce often astonishing results. Essential reading for experts as well as novices." (Barbara Ashley Phillips, author, Finding Common Ground and The Field Guide to Mediation)

"Those who seek a cookbook approach to mediation will find this volume far too rich. A varied menu of stories from the authors' twenty year practice shows how a trained ear, an open mind, a respectful and intuitive stance, and humane values can anchor and steer a broad and flexible repertoire of effective third-party practices. Tasty reading!" (Laura Chasin, director, Public Conversations Project)