A Practical Guide to Competencies How to enhance individual and organisational performance, 2nd Edition

'Whether you are encountering competencies for the first time, or indeed have some or little experience of their application in the workplace, this updated version of The Competencies Handbook is able to guide you through all the intricacies in a simple, easy to understand format. As the authors themselves comment, "competencies typically form the foundations of core HR processes", therefore this is an ideal HR reference book which can be used by all levels of HR practitioners as they go about their daily duties. It will help them to add value to any debate with line management in respect of the world of competencies.'
John Gloak 
HR Director, IT and Operations 
Lloyds TSB Bank plc 

'The book is a great read in its entirety, but is also well structured for use as a reference guide. The use of real-world examples is very effective. As the director of small, relatively new company, I see the book as being a valuable tool to assist us, and similar organisations, in the development of a new competency framework. Equally, for those organisations that already have well-developed competency frameworks, the book will help ensure they are making best use of them, for example in the areas of recruitment and training and development. I'm sure readers will find reference to the potential pitfalls and the identification of "what not do" invaluable.' 
Andrew Stephens 
Director 
Local Government Data Unit, Wales 

'Competences have become ubiquitous. They are part of every solution to any people-related problem. They are so prevalent that they are almost being taken for granted. There is a certain degree of complacency that has developed as a result. Very different organisations have very similar competency frameworks? Why? How? Too many organisations have too many competences. How can these be reliably used? How effective are they? This book is a very useful antidote to that complacency. It provides a valuable and comprehensive overview of the whole competency field. It provides the theoretical background to competences, which is important to appreciate if they are to be properly understood, as well as providing highly practical information about identifying and implementing competences. This book provides everything you need to know about competences.' 
Rajvinder Kandola 
Founding Partner 
Pearn Kandola