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Corporate Performance Management Best Practices

Corporate Performance Management Best Practices A Case Study Approach to Accelerating CPM Results

Author: Bob Paladino
Publisher: John Wiley & Sons
ISBN: 9781118478585
Published In: January 2013
Format: Hardback , 303 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Business improvement best practices and a proven methodology for improving corporate performance management, illustrated through a high performing program including numerous team case studies

Corporate performance management consists of a set of processes that help organizations optimize their business performance. It provides a framework for organizing, automating and analyzing business methodologies, metrics, processes and systems that drive business performance. Corporate Performance Management Best Practices will help your organization benchmark itself against the best.

Written by the winner of three globally accepted performance management awards
Focuses on a single case study chronicling a health care system's corporate performance management journey
Explores how the use of corporate performance management methods has created significant and broad based improvements in patient satisfaction scores, medical outcomes, people development, and corporate shared services and clinical processes

Revealing practical techniques that can be adopted at all levels of an organization, from facilities manager to HR manager to CFO to CEO, Corporate Performance Management Best Practices provides a proven implementation model that accelerates breakthrough results.

What do award-winning commercial, nonprofit and government organizations know about corporate performance management (CPM) that eludes other executives? How do you organize your leadership and management teams, establish structure and governance, bring out the best in your employees, find hidden talent, take on sacred cows, and unlock innovation to accelerate and realize breakthrough results?

Revealing performance management best practices through a feature case study of MidMichigan Health System—where high-performing teams delivered outstanding results and tens of millions in earnings improvements balanced with customer, process and people results,Corporate Performance Management Best Practices presents:

Self-scoring diagnostic with over thirty best practices
Program road map of core and innovative best practices
A program maturity model to chart your course
Thirty-five new best practices to accelerate results
Problem-solving case studies to improve business units, shared services functions, and core and support processes
Practical Insights from 10-Step Team leaders on how they achieved outstanding results

From the author of the bestselling Five Key Principles of Corporate Performance Management and Innovative Corporate Performance Management, this dynamic book explores the insights, tools, and practical management examples to help you achieve results and improve performance in your organization.

Equipping you with proven CPM Improve Performance best practices, maturity model, and a 10-step problem solving approach, Corporate Performance Management Best Practices enables you to successfully chart your organization's progress to excellence.

Preface

Acknowledgments

Chapter 1 Introduction

Corporate Performance Management Best Practices

Executive Views on CPM

MidMichigan Awards, Honors, and Results

My Promise

Notes

Chapter 2 Corporate Performance Management Core Best Practices

Principle 1: Establish and Deploy a CPM Office and Officer

Principle 2: Refresh and Communicate Strategy

Principle 3: Cascade and Manage Strategy

Principle 4: Improve Performance

Principle 5: Manage and Leverage Knowledge

CPM Maturity Model and Best Practice Pentagon Scoring Diagnostic

Note

Chapter 3 Corporate Performance Management at MidMichigan Health

Strategic Context and CPM Approach

MidMichigan Health CPM Program Overview and Journey

Principle 4: Improve Performance “10 Step Business Improvement Approach”

Steering Committee

Notes

Chapter 4 Principle 4 Improve Performance – The MidMichigan Health System Journey

CPM Maturity Levels for Principle 4 Improve Performance

Summary

Note

Chapter 5 Improve Performance Best Practices

Core Best Practices

35 New Best Practices

Summary

Notes

Chapter 6 Shared Services 10 Step Team Best Practice Cases

Finance: Accounts Payable and Disbursements 10 Step Team Case Study, Smart Spending

Finance: Financial and Management Reporting 10 Step Team Case Study, Streamline Information

Human Resources: New Employee Requisition 10 Step Team Case Study, Simplify Hiring

Supply Chain Management: New Product Requisition 10 Step Case Study, Manage Innovation

Notes

Chapter 7 Support Units: 10 Step Team Best Practice Cases

Laboratory Services 10 Step Case Study, Optimize the System

Pharmacy Services 10 Step Team Best Practice Case, Smarter Formularies

Notes

Chapter 8 Core and Specialty Businesses 10 Step Best Practice Cases

Emergency Department: 10 Step Team Best Practice Cases, Improve Throughput, Customer Scores and Revenue

Care Coordination 10 Step Team Case Study, Improve Medical Outcomes

Orthopedics 10 Step Case Study, Grow the Business

Women’s Health Services 10 Step Team Best Practice Case Study, Grow the Business

Notes

Chapter 9 Improve Performance Self Scoring Diagnostic and Road Map

Maturity Model Criteria

CPM Five Key Principles of CPM Best Practice Blueprint

CPM 10 Step Improve Performance 35 Best Practices Blueprint

Summary

About the Author

Index

BOB PALADINO, founder of Bob Paladino & Associates, LLC, is a former executive and longtime thought leader and implementation practitioner in the Corporate Performance Management (CPM) field. His firm advises boards of directors, executives, and governments and offers a full suite of CPM services for rapidly implementing and integrating proven best practices to drive breakthrough results. He contributes to leading research projects at several institutes and has established dozens of CPM offices and core processes for leading companies. He is a highly sought after speaker for industry and trade events, and executive roundtables with experience in over 60 cities globally. He donates royalties from all books to the United Flight 93 Tower of Voices national memorial, as well as to Salute America's Heroes, an organization dedicated to providing aid to wounded and disabled military veterans and their families.

Praise for Corporate Performance Management Best Practices

"My management team and other key personnel attended several workshops conducted by Bob Paladino. Through this process we have established a more systematic approach to identifying business/growth opportunities; prioritizing projects based on their potential value to the company; developing business cases for the identified opportunities; executing plans to make the business opportunities a reality; and monitoring and measuring the success of our progress toward achieving the established goals. Bob has a lot of insight and a strong grasp of what it takes to achieve success."
—James J. Kail, President & CEO, Laurel Highland Total Communications, Inc.

"Industry awards are always appreciated, but the true reward for organizations that conduct benchmarking and adopt best practices and effective performance management systems is superior financial results year after year. Bob Paladino's chronicle of MidMichigan Health's efforts shares how the hospital chain's leaders applied countless best practices in corporate performance management to benefit doctors, employees, and—most of all—patients, improving both the system's financial position and service within its communities. It's an impressive journey worth reading and following."
—Lisa Higgins, President and Chief Operating Officer, APQC

"Our school was struggling to find a corporate performance model that we felt would work in the public sector and Bob's pragmatic approach worked perfectly for us in developing a balanced scorecard that we found to be a key strategic tool in addressing today's world of increased accountability for educational institutions. We've used Bob Paladino's teachings as a 'how to' guide in helping us to become a mission- focused, data-driven organization. This should be required reading in every 'Principles of Educational Administration' course offered for a school superintendent's credential by our colleges and universities. If more of our country's school administrators used Bob Paladino's CPM key principles in their day-to-day operations, I'm convinced we would all feel better about the state of public education in America."
—Dr. Tom Friedemann, Superintendent/CEO, Francis Tuttle Technology Center

"Regardless of the size of your organization, Bob Paladino's strategic expertise can provide you with both a practical and realistic guide for improving performance. He has a unique way of showcasing the best aspects of a company and how it achieved breakthrough results by designing, developing and implementing a strategic plan supported by a solid CPM system."
—Linda Brantner, President & CEO, Delta Dental of Kansas