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Horizon Scanning: Modernizing Legal Service Delivery

Horizon Scanning: Modernizing Legal Service Delivery

Author: Alex Davies
Publisher: Ark Group
ISBN: 9781783583959
Published In: May 2020
Format: Hardback
Jurisdiction: U.K. ? Disclaimer:
Countri(es) stated herein are used as reference only

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If we could know in 2020 what we will know in 2025 (only five foreseeable years into the future), how would we change our attitudes, actions, and the way in which we practice law, the services we offer, the clients we target, and the ways in which we choose to deliver our services? Indeed – if we could have known a year ago the events of the first three months in 2020, what might we have done to prepare?

The American writer and humorist, Mark Twain, advised: “When everybody is out digging for gold, the business to be in is selling shovels!” So, what foreseeable trend may represent the figurative “shovel” that every client will need tomorrow?

Horizon Scanning: Modernizing Legal Service Delivery takes a look at the ways in which the delivery of legal services might change in the foreseeable future, bringing together the advice of leading industry practitioners and consultants who scan the legal horizon for indicators of change, offering their predictions, and sharing experience and practical guidance to help law firm leaders prepare for what is coming up next.

Chapter 1: Seeing the future first – analyzing strategic trends

Patrick J. McKenna, author, lecturer, strategist, and advisor to the leaders of premier law firms

Chapter 2: The customer is always right – how client expectations will shape the delivery of legal services

David Kerr, director, Moore Legal Technology

Chapter 3: What customer-focused really means for law firms

Jon Whittle, Jon Whittle Consulting Ltd

Chapter 4: Considering the end-client

Jason P. Williams, global head of client service management, HSBC

Chapter 5: Lawyers must win the technology race

Wayne Hassay, managing partner, Maguire Schneider Hassay, LLP

Chapter 6: The future of spend management – using AI to improve the ROI of vendor relationships

Nathan Cemenska, Wolters Kluwer