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Rise of the Legal COO, 2nd Edition

Rise of the Legal COO, 2nd Edition

Author: Chris Bull
Publisher: Globe Law and Business
ISBN: 9781787429468

Previous Edition ISBN: 9781787426122
Published In: January 2023
Format: Paperback , 159 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

List Price: HKD 3,125.50

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In the five years since the first edition of this book published, there has been an accelerated rise in the number and influence of COO roles in the legal sphere. No longer the preserve of the largest national and international firms, mid-tier firms and even New Law and alternative legal service providers are considering a COO as a potential – perhaps even essential – component of law firm management, to achieve increased efficiency, productivity, and meet the demands of a highly competitive market.

With contributions from a number of current law firm COOs, alongside some of the most respected and sought-after consultants working in this space, this second edition of Rise of the Legal COO examines the scope and variety of the legal COO role, and how the challenges and demands of the position have altered as law firms have evolved. It contains updated chapters from the first edition, and several brand new chapters covering topics such as:

How the COO can enable innovation and digital transformation in their firm;
The COO’s role in managing profitability and client engagement;
The use of data in law firm management; and
The New Law COO.

There are also all-new, exclusive interviews with legal COOs from a variety of national and international firms, covering topics ranging from the importance of relationships and adapting to the new hybrid, post-COVID world, to encouraging innovation in firms and strategies to recruit and retain talent.

There is no doubt that a good COO is an invaluable part of a firm’s management team, and the opportunities for talented individuals with broad operational management skills will continue to grow. Heavily backed up by the first-hand experience of the contributors, this title provides essential guidance to the current and future legal COO on the skills and strategies they need to succeed, and to law firms on how to recruit, integrate, and develop a COO who will be a good match for their culture and help them achieve their ambitions.

Executive summary

About the authors

Part 1: Role of the Legal COO

Chapter 1: Horses for courses – the spectrum of chief operating officer roles in law firms

By Chris Bull, principal, Edge International

Chapter 2: Shaping change: the rise of the COO

By Laura McNair, head of People & Operations, Totum

Chapter 3: The three flavors of law firm COO

By Stephen Allen, chief scout, Trampelpfad, and Mark J. Masson, managing partner, Lotis Blue Consulting

Chapter 4: Habits – are they your COO superpower or holding your firm back?

By Paul Bennett, solicitor and partner, Bennett Briegal LLP

Chapter 5: When a new firm leader takes the reins

By Patrick J. McKenna, internationally recognized author, lecturer, strategist, and seasoned advisor to the leaders of premier law firms

Chapter 6: Six factors that impede effective firm leader-COO relationships

By Patrick J. McKenna, internationally recognized author, lecturer, strategist, and seasoned advisor to the leaders of premier law firms

Chapter 7: The COO role in managing profitability and client engagement

By Steve Nelson, executive principal, The McCormick Group

Chapter 8: Three roles the COO must play to enable innovation and digital transformation

By Kate Boyd, COO, Sente Advisors

Chapter 9: The chief operating officer and the use of data in law firm management

By David S. Schaefer, managing director, Calibrate Consulting, Inc.

Chapter 10: The role of the chief operating officer in a law firm – a personal case study

By James G. Perkins, chief operating & compliance officer, Procopio

Chapter 11: The New Law COO

By Kiran Scarr, counsel – transformation, Support Legal Limited

Part 2: Interviews with Legal COOs

Interview 1: Peter Blair, chief operating officer of Quadrant Chambers

Interview 2: Kimberly A. Gardner, chief operating officer of Holland & Knight LLP

Interview 3: Ricarda Hauke, chief operating officer of Taylor Wessing

Interview 4: Andrew Keith, chief operations officer of DAC Beachcroft LLP

Interview 5: Jennifer P. Keller, president and chief operating officer of Baker Donelson

Interview 6: Darren Mitchell, chief operating officer of Simmons & Simmons

Interview 7: William Robins, operations and compliance director, Keystone Law

Author(s): Chris Bull - Edge International, Laura McNair - Totum, Stephen Allen - Trampelpfad, Mark J. Masson - Lotis Blue Consulting, Paul Bennett - Bennett Briegal LLP, Patrick J. McKenna, Steve Nelson - The McCormick Group, Kate Boyd - Sente Advisors, David S. Schaefer - Calibrate Consulting, Inc., James G. Perkins - Procopio, Kiran Scarr - Support Legal Limited, Peter Blair - Quadrant Chambers, Kimberly A. Gardner - Holland & Knight LLP, Ricarda Hauke - Taylor Wessing, Andrew Keith - DAC Beachcroft LLP, Jennifer P. Keller - Baker Donelson, Darren Mitchell - Simmons & Simmons, William Robins - Keystone Law