Management Total Quality in a Global Environment

This introductory text for management students is exceptional in that it integrates quality as a theme throughout. Features include: * 18 chapters, making this text manageable for a one-semester course * Examples from over 125 international companies * Icons in the margins distinguishing US-based and none US-based company examples * Cases with TQM applications integrated throughout each chapter * A quality, international, ethics, and diversity exhibit in each chapter * Experiential learning excercises in each chapter * Critical thinking questions at the end of each major section within each chapter * Chapter summaries

Hallmark Features

• ntegrates the TQM theme throughout, whilst maintaining its integrity as a principles of management textbook
• International management, ethics & diversity issues are included in each chapter, both crucial to a management textbook
• 2-colour format allows for a more competitive price
• Excellent use of examples throughout - uses examples from over 125 international companies
• Covers the same material as competitors in only 18 chapters which makes it accessible to both lecturers and students.

Reviews

"I would adopt the text because it does a much better job of marrying the principles of management with the issue of total quality control than any text I have found. Stahl does an excellent job in both style and coverage." Fred T. Whitman, Mary Washington College