The Think Factory: Managing Today's Most Precious Resource, People!
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The Think Factory Managing Today's Most Precious Resource, People!

Edited by Susan D. Conway · Robert McDowell
John Wiley & Sons December 2006

Specifications

ISBN-13
9780470055199
Publisher
John Wiley & Sons
Publication
December 2006
Format
Hardback , 240 pages
Jurisdiction
International ? Countri(es) for reference only

Details

The debut title in Wiley’s Microsoft Executive Circle Series, The Think Factory shows you—using case studies and sample improvement plans—how intangibles such as collaboration and business intelligence interact to create tangible value and identifies the best practices for expanding your company’s investment in people and procedures.

Table of Contents

Foreword.

Acknowledgments.

PART I. CLARIFYING THE INSIDE-OUT WORKPLACE.

1. The Essence of I-Work.

2. Cubicle-Lined Factory.

3. Realizing Value.

PART II. FOCUSING ON VALUE.

4. Structuring the Measurement Environment: Where and What to Measure.

5. Measuring, Metering, and Monitoring the Information Flow.

6. Measure to Improve, Not to Manage.

7. Balancing the Equation.

PART III. BRIDGING THE GAP.

8. Imagining the Future.

9. Performing in Public.

Glossary.

Index.

About the Author

SUSAN D. CONWAY is one of Microsoft's passionate advocates of productivity improvement, having just completed a special assignment on behalf of Microsoft Consulting Services and the U.S. Air Force Office of the CIO to build a framework for measuring the impact of technology on information-centric work. This framework is based on initial research Dr. Conway guided during her three-year tenure as executive director of the Information Work Productivity Council (IWPC). In this capacity, she led a consortium of industry and academic experts to research new productivity models aimed at helping businesses improve information work. Her industry-leading work was quoted in CIO, Fast Company, and Optimize magazines, along with her last book on knowledge management, Unlocking Knowledge Assets.

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