Design Thinking for the Legal Profession

Author: Alex Davies
Publisher: Ark Group
ISBN: 9781783583850
Published In: December 2019
Format: Hardback
Jurisdiction: U.K. ? Disclaimer:
Countri(es) stated herein are used as reference only

¥36,648.15

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For decades, companies in other industries have refined techniques to better understand their customers’ needs, uncover insights, and develop new-to-the-world ideas, which are now products and services we use every day. Organisations have concluded that successfully adopting these methods, known as Design Thinking, have greater financial returns than pursuing more traditional ways of operating. As the legal industry grapples with increased complexity, accelerated market deadlines, and budget constraints, design thinking holds promise to create a more delightful client experience while also increasing profitability. This book features insights from leading experts in the field.

Chapter 1: What is Design Thinking?

Lann Wasson, associate director of legal project management, and Rebecca Holdredge, innovations manager, Husch Blackwell

Chapter 2: Designing lawyers down from their ivory tower

John Alber, futurist

Chapter 3: Using emotional empathy and design thinking to define user-centered service needs

Meghann Barloewen and Jason Dirkx, Littler Mendelson

Chapter 4: Why design thinking in law?

Nicola Shaver, managing director, innovation and knowledge, Paul Hastings LLP

Chapter 5: Design thinking – a legal industry imperative

Zena Applebaum, director of customer insights and engagement, Thomson Reuters Canada Legal Tax and Accounting

Chapter 6: Legal Lean Sigma Design

Catherine Alman MacDonagh, CEO and founder, Legal Lean Sigma Institute LLC