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Leadership-Driven HR

Leadership-Driven HR Transforming HR to Deliver Value for the Business

Author: David S. Weiss
Publisher: Jossey-Bass
ISBN: 9781118362822
Published In: January 2013
Format: Hardback , 304 pages
Jurisdiction: International ? Disclaimer:
Countri(es) stated herein are used as reference only

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Presents a new vision for HR's role in business

Focusing on strategic solutions for HR, Leadership-Driven HR challenges the traditional view of HR as a service function and replaces it with a new vision of HR as an internal business accountable for the return on investment of essential corporate assets—people and organizational processes. Leadership-Driven HR provides practical strategies for leveraging HR's role, priorities, accountabilities, and organizational design.

Focuses on strategic solutions for HR, addressing current and ongoing concerns in the world of HR
Dr. David Weiss is President & CEO of Weiss International Ltd., which leads innovative consulting and HR projects that generate effective strategy, leadership, innovation, and HR solutions for leaders and employees

HR serves a critical role in managing your most valuable assets. Discover new ways this department can create significant ROI for your business.

THE TRANSFORMATION OF HR BEGINS HERE.

In today's highly competitive marketplace, many businesses are searching for new directions and are transforming their way of working. For a business to transform effectively, HR must transform with it—or faster.

Leadership-Driven HR is a breakthrough road map for HR to drive value for the business, guide HR to deliver value through leaders, and ensure that HR is driven to lead. It looks past the critiques of the ways that HR may have functioned in the past and instead looks toward what HR needs to become — forward-thinking leaders who actively shape the future instead of being reactive. HR needs to embrace this new reality rather than attempting to hang on to the way it was in the past. The past is gone. HR needs to shape its own future so that it can be of greater value to the business.

Businesses need Leadership-Driven HR in order to succeed. The challenge to HR is to unleash its own potential to gain insight and discover solutions for how to deliver value for the business. HR also needs to lighten up other work that is of a lower priority. When HR is effective at Leadership-Driven HR, it moves from an important internal service to an essential partner of the business that is highly strategic and important to the competitive and comparative success of the enterprise.

HR also must be able to articulate a compelling story of what HR is, how it delivers value to business leaders, and how all HR priorities eventually deliver value to external customers. Leadership-Driven HR tells that story to executives, business leaders, and HR professionals so that they will know how to transform HR to deliver value for the business.

Acknowledgments xiii

Preface xvii

About the Author: Dr. David S. Weiss xxvii

PART ONE: TRANSFORMING HR 1

CHAPTER ONE: BEING LEADERSHIP-DRIVEN 3

HR as a Driver of Business Leadership 5

HR Drives Value Through Leaders 8

HR is Driven to Lead 15

Conclusion 19

Summary 20

CHAPTER TWO: LINE OF SIGHT TO

THE EXTERNAL CUSTOMER 21

Stage 1: From Control to Service Providers 22

Stage 2: From Service Providers to Partnerships 24

Clear Line of Sight to the External Customer 25

Implications for HR’s Internal Relationships 27

Conclusion 31

Summary 32

CHAPTER THREE: “LIGHTEN UP”

TO DELIVER PRIORITIES 33

Lighten Up to Rebalance Work 34

Leadership and the Need to Lighten Up 34

Lighten Up by Removing the “Noise”

from the System 37

The 4Ds: Delete, Delay, Distribute, Diminish 40

Conclusion 48

Summary 49

PART TWO: THE WORK OF HR 51

CHAPTER FOUR: THE HR TRIANGLE CHART 53

People Capabilities, Organizational

Capabilities, and HR Value Propositions 55

Apply the Lighten-Up Process to

the HR Triangle Chart 57

Conclusion 59

Summary 60

CHAPTER FIVE: PEOPLE CAPABILITIES 61

The Find People Capability 62

The Develop People Capability 68

The Retain People Capability 82

Conclusion 88

Summary 89

CHAPTER SIX: ORGANIZATIONAL

CAPABILITIES 91

Cultural Transformation and

Implementing Change 92

Restructuring and Design 93

Organizational Alignment 99

Return on Investment in Human Capital 108

Conclusion 119

Summary 120

PART THREE: THE HR VALUE PROPOSITION 123

CHAPTER SEVEN: HR VALUE PROPOSITION:

AN OVERVIEW 125

The Seven Steps to Develop an HR Value Proposition 129

Confi rm that the HR Value Proposition

Mitigates the Business Risk 130

HR Must Partner to Deliver the HR

Value Proposition 133

Conclusion 134

Summary 135

CHAPTER EIGHT: BUILD LEADERSHIP CAPACITY 137

Management Capacity Versus Leadership Capacity 138

Element 1: Applying Innovative Intelligence 141

Element 2: Applying Emotional Intelligence 147

Element 3: Aligning Employees and Teams to the Future

Direction 152

Element 4: Engaging Employees and Teams with the Future

Direction 155

Integrating the Four Elements of

Leadership Capacity 161

Conclusion 163

Summary 165

CHAPTER NINE: ACCELERATE CULTURE

TRANSFORMATION 167

Why Is Accelerating Culture Transformation

So Challenging? 168

What Is Culture? 169

The Laser-Beam Approach to Culture

Transformation 171

Final Observations about Culture

Transformation 187

Conclusion 191

Summary 192

CHAPTER TEN: IMPLEMENT CHANGE 195

Change and Transition 197

Eight-Step Implementing Change Process 198

Conclusion 229

Summary 230

CHAPTER ELEVEN: MAKING

LEADERSHIP-DRIVEN HR HAPPEN 233

F: Forward Thinking 236

O: Outside-In 240

C: Co-Create 243

U: Up-to-Date 250

S: Synergies Within HR 252

Conclusion 257

Summary 260

Index 263

Dr. David S. Weiss is President and CEO of Weiss International Ltd., a firm specializing in innovation, leadership, and human resources consulting. Previously Chief Innovation Officer in a multinational consulting firm, David also teaches in three executive development programs at the Rotman School of Management at the University of Toronto, the Schulich School of Business at York University, and The University College of Cayman Islands. His doctorate is from the University of Toronto, and he has Masters degrees in Education and Psychology from Columbia University.

David is also a Senior HR Professional (SHRP), an Institute Certified Director (ICD.D) with the Institute of Corporate Directors, an advisory board member of the Canadian Society for Training and Development, a Certified Training and Development Professional (CTDP), and a past Director on the Board of the Princess Margaret Hospital Foundation. He has been honored with the "HR Leadership Award" at the Asia-Pacific HR Congress, the "HR Distinction Award" from HR Israel, the "Distinguished Lecturer" certificate from the Government of Canada and the Government of Ontario, and the lifetime designation of "Fellow" from both HRPA and CSTD in Canada.

David is a highly sought-after executive consultant, educator, and keynote speaker who has presented at over 200 conferences and is the author or co-author of five other business books: Innovative Intelligence (2011), Leadership Solutions(2007), The Leadership Gap (2005), High Performance HR (2000), and Beyond The Walls of Conflict (1996). Leadership-Driven HR is his sixth book. For more information, visit www.weissinternational.ca and follow David @DrDavidWeiss.

Praise for Leadership-Driven HR

Leadership-Driven HR is a departure from the usual business literature. It is not a restating of the ideas from the recent past but rather reveals what mastery in HR leadership means. Through storytelling and the use of practical examples, Dr. Weiss provides a roadmap to enhance, focus, and nurture the indispensable leadership qualities of HR. This is dynamic reading for any HR professional or business leader looking for ways to revolutionize the delivery of value for their business.

— Emma Pavlov Senior Vice President, Human Resources & Organizational Development, University Health Network

With Leadership-Driven HR, Dr. David Weiss directly challenges all of us who work in human resources to get on a continual improvement path that is directly aligned with—and drives implementation of—organizational business goals. He pushes us not to be everything to everyone, but to focus our efforts like a laser on only those priorities that will enable the organization, and its people, to succeed. David's passion, ideas, and business-focused solutions have been a great guide in my own personal journey of human resource leadership.

— Kerry Pond Assistant Deputy Minister, Centre for Leadership and Learning, Ontario Public Service

Dr. David Weiss' insights, based on strong theory combined with years of practical experience, provide a compelling roadmap for the next incarnation of the HR function. I am honored to review this book as it has confirmed a number of directions we have been taking, and it has strengthened my resolve to redouble efforts on those that remain. Congratulations on the final product. It is a very meaningful contribution to the science and art of HR.

— Kevin O'Farrell CHRP Vice President, People & Organization, Hewitt Equipment Limited

It is a great pleasure for me to recommend Dr. David Weiss' latest book, Leadership-Driven HR, as a major step forward and upward for understanding the newly emerging key role of HR in organization success and performance—in other words a breakthrough from conventional books in the field of HRM. Leadership-Driven HR should be a must-read for all senior HR executives who wish to perform well in their key strategic HR responsibilities.

— Dr. Dan Ondrack Professor Emeritus of Organizational Behavior and HR Management, Rotman School of Management of the University of Toronto