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The Oxford Handbook of Conflict Management in Organizations

The Oxford Handbook of Conflict Management in Organizations

  • Author:
  • Publisher: Oxford University Press
  • ISBN: 9780198755579
  • Published In: January 2016
  • Format: Paperback , 544 pages
  • Jurisdiction: U.K. ? Disclaimer:
    Countri(es) stated herein are used as reference only

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  • Description 
  • Contents 
  • Author 
  • Details

    • Comprehensive coverage of main innovations in conflict management and alternative dispute resolution (ADR)
    • Covers developments in Europe, the US, Australia, New Zealand, Japan, and China
    • Authoritative analysis of trends, operation, and outcomes associated with conflict management practices and systems by world's leading academics in the field

    New ways of managing conflict are increasingly important features of work and employment in organizations. In the book the world's leading scholars in the field examine a range of innovative alternative dispute resolution (ADR) practices, drawing on international research and scholarship and covering both case studies of major exemplars and developments in countries in different parts of the global economy. Developments in the management of individual and collective conflict at work are addressed, as are innovations in both unionized and non-union organizations and in the private and public sectors.

    New practices for managing conflict in organizations are set in the context of trends in workplace conflict and perspectives on how conflict should be understood and addressed. Part 1 examines the changing context of conflict management by addressing the main frameworks for understanding conflict management, the trend in conflict at work, developments in employment rights, and the influence of HRM on conflict management. Part 2 covers the main approaches to conflict management in organizations, addressing both conventional and alternative approaches to conflict resolution. Conventional grievance handling and third-party processes in conflict resolution are examined as well as the main ADR practices, including conflict management in non-union firms, the role of the organizational ombudsman, mediation, interest-based bargaining, line and supervisory management, and the concept of conflict management systems. Part 3 presents case studies of exemplars and innovators in the field, covering mediation in the US postal service, interest-based bargaining at Kaiser-Permanente, 'med-arb' in the New Zealand Police, and judicial mediation in UK employment tribunals. Part 4 covers international developments in conflict management in Germany, Japan, The United States, Australia, New Zealand, the United Kingdom and China. 

    This Handbook gives a comprehensive overview of this growing field, which has seen an huge increase in programmes of study in university business and law schools and in executive education programmes.

     

    Readership: Academics, researchers, and graduate students in Management, Organizational Behaviour, HRM, Employment Relations Law, and Psychology

  • Part 1: The Changing Context of Conflict Management
    1: John Budd and Alexander J. S. Colvin: The Assumptions and Goals of Conflict Management in Organizations
    2: John Godard: Conflict in Capitalism
    3: Cynthia Estlund: The Development of Employment Rights and the Management of Workplace Conflict
    4: Doug Mahony and Brian Klaas: HRM and Conflict Management
    Part 2 Approaches to Conflict Management
    5: David Lewin: Collective Bargaining and Grievance Procedures
    6: William Brown: Third-Party Processes in Employment Disputes
    7: Joel Cutcher-Gershenfeld: Interest-Based Bargaining
    8: Alexander J.S. Colvin: Grievance Procedures in Non-Union Firms
    9: Paul L. Latreille and Richard Saundry: Workplace Mediation
    10: Mary Rowe and Howard Gadlin: The Organizational Ombudsman
    11: John Purcell: Line Managers and Workplace Conflict
    12: William K. Roche and Paul Teague: Conflict Management Systems
    Part 3 Exemplars and Innovators
    13: Lisa Blomgren Bingham: Mediation in the US Postal Service
    14: Tom Kochan and Adrienne Eaton: Interest-Based Bargaining at Kaiser Permanente
    15: Ian McAndrew: Med-Arb in the New Zealand Police
    16: Peter Urwin and Paul Latreille: Judicial Mediation in UK Employment Tribunals
    Part 4 International Developments
    17: Martin Behrens: Conflict Resolution in Germany
    18: John Benson: Conflict Resolution in Japan
    19: David Lipsky, Ariel C. Avgar, and J. Ryan Lamare: Conflict Resolution in the United States
    20: Bernadine Van Gramberg, Greg Bamber, Julian Teicher, Brian Cooper: Conflict Resolution in Australia
    21: Erling Rasmussen and Gaye Greenwood: Conflict Resolution in New Zealand
    22: Richard Saundry and Gill Dix: Conflict Resolution in the United Kingdom
    23: Mingwei Liu: Conflict Resolution in China

  • William Roche is Professor of Industrial Relations and Human Resources at the School of Business, University College Dublin and Honorary Professor at the School of Management, Queen's University Belfast. He is the author and editor of numerous books, including Recession at Work (with Paul Teague, Anne Coughlan and Majella Fahy, Routledge, 2013); Managing Workplace Conflict in Ireland (with Deborah Hahn and Paul Teague, Government Publications, 2009), and Partnership at Work, (with John Geary, Routledge, 2006). He is a member of the editorial advisory boards of the British Journal of Industrial Relations, Industrial Relations Journal, Human Resource Management Journal, and Labour and Industry. He has led or contributed to strategic reviews undertaken by such bodies as the Labour Relations Commission, The National Economic and Social Council, the National Centre for Partnership and Performance and IBEC.

    Paul Teague is Professor of Management at the Management School, Queen's University Belfast and Visiting Professor at the School of Business, University College Dublin. Previously, he has held positions at the London School of Economics and Cranfield School of Management. He has also been a Fulbright Scholar at the University of Massachusetts. He is author of Employment Standard-Setting and Dispute resolution in the Republic of Ireland (with Damian Thomas, Oaktree Press, 2008) and Managing Workplace Conflict in Ireland(with Deborah Hahn and Bill Roche, Government Publications 2009). His other research publications on conflict resolution include Towards Flexible Workplace Governance (Studies in Public Policy, Institute of Policy Studies, Trinity College Dublin) and articles in leading journals such the British Journal of Industrial relations, Work, Employment and Society and Comparative Labor Law & Policy Journal.

    Alexander Colvin is Professor of Labor Relations and Conflict Resolution at the ILR School, Cornell University and member of the Advisory Board of the Scheinman Institute on Conflict Resolution at Cornell. He has published articles in journals such as Industrial & Labor Relations Review, Industrial Relations, British Journal of Industrial Relations, Academy of Management Journal, Personnel Psychology, Relations Industrielles, the Journal of Empirical Legal Studies, the Ohio State Journal on Dispute Resolution, and the Cornell Journal of Law & Public Policy. He is also co-author (with Harry C. Katz and Thomas A. Kochan) of the textbook An Introduction to Collective Bargaining and Industrial Relations, 4th edition (Irwin-McGraw-Hill).

     

    Contributors: 
    Ariel Avgar, Assistant Professor, the School of Labor and Employment Relations, the University of Illinois, Urbana-Champaign. 
    Greg Bamber, Professor, Monash University, Melbourne. 
    John Benson, Professor and Head of the School of Management, the University of South Australia. 
    Martin Behrens, Programme Director, the Institute of Social and Economic Research in the Hans Böckler Foundation (WSI) and Lecturer, the Institute for Sociology, the University of Göttingen. 
    Lisa Blomgren Bingham, the Keller-Runden Professor of Public Service, School of Public and Environmental Affairs, Indiana University, Bloomington. 
    William Brown, Emeritus Master of Darwin College and Emeritus Professor of Industrial Relations, Cambridge University. 
    John W. Budd, the Industrial Relations Land Grant Chair, Carlson School of Management, the University of Minnesota.
    Alexander J.S. Colvin, Professor of Labor Relations and Conflict Resolution, the ILR School, Cornell University, and Associate Director, the Scheinman Institute on Conflict Resolution 
    Brian Cooper, Senior Lecturer, the Department of Management, Monash University, Australia. 
    Joel Cutcher-Gershenfeld, Professor and Former Dean, the School of Labor and Employment Relations, the University of Illinois, United States. 
    Gill Dix, Head of Strategy, the Advisory, Conciliation and Arbitration Service (Acas). 
    Adrienne E. Eaton, Professor and Chair, Labor Studies and Employment Relations Department, School of Management and Labor Relations, Rutgers University. 
    Cynthia Estlund, Catherine A. Rein Professor, New York University School of Law. 
    Howard Gadlin, Ombudsman and Director of the Center for Cooperative Resolution, the National Institutes of Health. 
    John Godard, Professor, School of Business, the University of Manitoba.
    Gaye Greenwood, Senior Lecturer, Faculty of Business and Law, Auckland University of Technology. 
    Brian Klaas, a Professor of Management and Senior Associate Dean, the Darla Moore School of Business, University of South Carolina. 
    Thomas A. Kochan, George M. Bunker Professor of Work and Employment Relations, Sloan School of Management, Co-Director of the MIT Institute for Work and Employment Research, and Chair of the MIT Faculty, MIT. 
    Ryan Lamare, Assistant Professor in Labor Studies and Employment Relations, Penn State University. 
    Paul L. Latreille, Professor of Management, the University of Sheffield.
    David Lewin, Neil H. Jacoby Professor of Management, Human Resources and Organizational Behavior, the UCLA Anderson School of Management. 
    David B. Lipsky, Anne Evans Estabrook Professor of Dispute Resolution, the School of Industrial and Labor Relations, and Director of the Scheinman Institute on Conflict Resolution, Cornell University. 
    Mingwei Liu, Assistant Professor of Labor Studies and Employment Relations, Rutgers University.
    Douglas M. Mahony, Assistant Professor of Management and Axelrod Fellow, College of Business and Economics, Lehigh University. 
    Ian McAndrew, Associate Professor, Otago Business School, University of Otago, New Zealand. 
    John Purcell, Associate Fellow of the Industrial Relations Research Unit, Warwick Business School, University of Warwick. 
    Erling Rasmussen, Professor of Work and Employment, Auckland University of Technology, New Zealand. 
    William K. Roche, Professor of Industrial Relations and Human Resources, School of Business, University College Dublin and Honorary Professor, School of Management, Queen's University. Belfast. 
    Mary Rowe, MIT Ombudsperson, and Adjunct Professor of Negotiation and Conflict Management. 
    Richard Saundry, Associate Professor of Human Resource Studies, Plymouth University. 
    Paul Teague, Professor, School of Management, The Queen's University Belfast. 
    Julian Teicher, Professor of Industrial Relations, Department of Management, Monash University. 
    Peter Urwin, Professor of Applied Economics and Director of the Centre for Employment Research, the University of Westminster Business School. 
    Bernadine Van Gramberg, Professor and Deputy Dean of the Faculty of Business and Enterprise, Swinburne University of Technology.

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