Acknowledgments xi
Acknowledgments from the First Edition xiii
About the Author xv
Foreword HR Rising to the Opportunity xvii
Dave Ulrich
HR Career Mosaic xviii
HR Certification and Competencies xix
Conclusion xxiii
Notes xxiii
Chapter 1 The Human Resource Body of Knowledge: HRBoKTM 1
The Building Blocks 1
The HR Profession 4
The Age of Organizational Behavior 10
Structuring Human Resource Departments 11
The Development of HR Competencies 17
HRBoK TM 31
Notes 32
Chapter 2 Business Management and Strategy 33
Introduction 33
General Business Principles 35
HR as a Strategic Partner 51
Organizational Development (OD) 80
The Role of HR 98
Suggested Study or Organizational Audit Activities 106
References 106
Chapter 3 Workforce Planning and Employment 109
Introduction 111
Workforce Planning: A Cascading Strategy 111
Recruiting: Characteristics of People 124
The Separation Process 156
Metrics 157
Succession Planning 160
Global Workforce Planning 161
Suggested Study or Organizational Audit Activities 169
Notes 170
References 170
Chapter 4 Human Resource Development 171
Introduction 174
Employee Training 175
Theories of Motivation 184
Instructional Design 191
Talent Management 204
Employee Development 216
Metrics 229
Suggested Study or Organizational Audit Activities 234
Case Study—Measuring Return on Investment in HR: A Global Initiative for HR Strategy
Jack Phillips and Patti Phillips 235
References 243
Chapter 5 Compensation and Benefits 245
Case Study—Organizational Justice: The Case for Organizational Justice 245
Katrina P. Merlini
Introduction 250
Strategic Compensation 251
Designing Pay Systems 260
Employee Benefit Programs 269
Compensation and Benefits Outsourcing 275
Expatriate Compensation 275
Executive Compensation 279
Metrics 285
Suggested Study or Organizational Audit Activities 285
Chapter 6 Employee and Labor Relations 287
Introduction 288
Managing the Employee-Employer Relationship 289
Employee Communication and Feedback 296
Discipline and Terminations 300
Managing the Union Relationship 306
Suggested Study or Organizational Audit Activities 317
Note 317
Chapter 7 Risk Management 319
Introduction 321
A Focus on Compliance 322
Risk Assessments 323
Injury and Illness Prevention Programs 331
Return to Work Programs 335
A Focus on Prevention 336
Employee Communication and Safety Training 347
Risk Management Techniques 347
Metrics 348
Suggested Study or Organizational Audit Activities 348
Appendix A Alphabetical Listing of Legal Issues 351
Affirmative Action Plans (AAPs) 351
Age Discrimination in Employment Act of 1967 (ADEA) 357
Americans with Disabilities Act of 1990 (ADA) 359
Australian Federal Privacy Act of 1988 361
Civil Rights Act of 1964 (Title VII) 361
Common Law Doctrines 365
Copyright Act of 1976 369
Davis-Bacon Act of 1931 370
Drug-Free Workplace Act of 1988 370
EEO Survey 371
Employee Retirement Income Security Act of 1974 (ERISA) 374
Executive Orders 381
Fair Credit Reporting Act of 1970 (FCRA) 382
Fair Labor Standards Act of 1938 (FLSA) 383
Family and Medical Leave Act of 1993 (FMLA) 395
Foreign Corrupt Practices Act of 1977 408
Genetic Information Nondiscrimination Act of 2008 (GINA) 409
Glass Ceiling Act of 1991 410
Illegal Immigration Reform and Immigrant Responsibility
Act of 1996 (IIRIRA) 411
Immigration Reform and Control Act of 1986 (IRCA) 411
International Labour Organization (ILO) 414
International Trade Organizations 415
Mine Safety and Health Act of 1977 (MSHA) 416
Occupational Safety and Health Act of 1970 (OSHA) 417
Organisation for Economic Co-operation and Development (OECD): Guidelines for Multinational Enterprises (MNEs) 430
Patient Protection and Affordable Care Act of 2010 (PPACA, ACA, Obamacare) 431
Pension Protection Act of 2006 (PPA) 432
Privacy Act of 1974 432
Privacy Shield and Safe Harbor Frameworks 433
Rehabilitation Act of 1973, Sections 501, 503, and 505 434
Sarbanes-Oxley Act of 2002 (SOX) 434
Service Contract Act of 1965 (SCA) 435
Sexual Harassment 435
Uniformed Services Employment and Reemployment Rights Act of 1994 (USERRA) 439
United Kingdom Bribery Act of 2010 442
United States Patent Act of 1790 442
Wage Garnishment Law, Federal 443
Walsh-Healey Public Contracts Act of 1936 443
Worker Adjustment Retraining and Notification Act of 1988 (WARN) 444
Workers’ Compensation 445
Quick Reference Guide: Agencies, Court Cases, Terms,
and Laws; General Record-Keeping Guidelines 446
Appendix B Four Steps to Domestic Certification 457
Appendix C Four Steps to Global Certification 461
Appendix D Some Questions You May Have About Form I-9 465
Appendix E Sample Affirmative Action Plan 477
Appendix F OSHA Form 300 515
Appendix G HRCI’s Ethical Standards 529
Professional Responsibility 529
Professional Development 530
Ethical Leadership 530
Fairness and Justice 530
Conflicts of Interest 531
Use of Information 531
Appendix H Glossary of Terms 533
Index 573
