Preface xiii
Acknowledgments xv
Chapter 1 The New Workplace Reality 1
The Changing Nature of Leadership, 4
The Changing Role of the Manager, 5
The Changing Role of HR, 8
The Changing Role of the Employee, 10
Building on These Changes, 11
Notes, 12
Chapter 2 Defining the Generations 13
What the Experts Say, 15
The Big Three—and a Newcomer, 16
Generational Characteristics, 21
The More Things Change, 21
Notes, 23
Chapter 3 Fostering a Culture of Inclusion 25
The Business Case for Diversity, 28
The Role of Company Culture, 29
Overcoming a Negative Culture, 32
Creating an Age-Diverse Culture, 33
Notes, 37
Chapter 4 Setting the Stage for Great Performance 39
Goal Setting, 42
Evaluating Employee Performance, 46
You Get What You Reward, 52
Senior Leadership versus Peer-to-Peer Recognition, 53
The Basics of Recognition, 55
Intrinsic Motivators, 56
Career and Development Recognition, 57
Notes, 60
Chapter 5 Being an Inclusive Manager 61
The Benefits of Inclusion, 63
Breaking Bad Habits, 64
False Thinking of New Managers, 65
Lead by Example, 65
Don’t Emulate Bad Managers, 66
Promoting Respect, 66
Innovation at Both Ends of the Spectrum, 68
Managing Workers Older Than You, 69
The Consequences of Not Being Inclusive, 70
Notes, 71
Chapter 6 Promoting Growth Opportunities 73
The Power of Effective Delegation, 76
Empower Your Employees, 79
Accommodating Different Learning Styles, 80
Experiential Training, 82
Establish a Mentoring Program, 84
Notes, 84
Chapter 7 Managing Differences in Work Ethic 87
Defining Work Ethic, 90
The Importance of Mission to Millennials, 92
Connecting Company Mission to Social Goals, 93
What Managers Can Do, 94
What Companies Can Do, 96
Notes, 97
Chapter 8 Managing Different Work-Life Balance Expectations 99
The Birth of Work-Life Balance, 101
Work-Life Blending versus Balancing, 102
Performance versus Face Time, 103
Managing Flexibility, 105
Managing Virtual Teams, 107
Notes, 109
Chapter 9 Managing Differences in Career Development Planning 111
Expectations of Career Development by Generation, 113
Using Career Development for Succession Planning at All Levels, 116
Five Easy Steps to Creating a Career Plan, 117
Creating a Company-Wide Development Program Specific to Leadership, 119
Creating Your Own Career Development Plan, 122
Notes, 124
Chapter 10 Generational Give and Take 125
Communication Is Key, 127
The How and When of Communication, 128
Appreciating the Contributions of Youth, 131
Valuing the Wisdom of Age, 132
Promoting Positive Interactions, 133
The Challenge of the Young Leading the Wise, 135
Notes, 136
Chapter 11 You as the Motivating Force 137
Expectations of Today’s Manager, 139
Focusing on You, 141
Finding a Mentor, 143
Moving from Tactical Doer to Strategic Thinker, 145
Notes, 147
Appendix A Case Study - Chegg 149
Background, 149
Benefits, 150
Company Culture, 150
Physical Work Environment, 151
Recruiting, 152
Summary, 153
Appendix B Case Study - Consultants: Leadership Development Services, LLC, and RGP 155
Interviewees, 155
Leadership, 156
Flexibility, 158
Work Ethic and Style, 158
Benefits, 159
Appendix C Case Study - Electronic Arts 161
Background, 161
Company Culture, 162
Career Development, 163
Recruiting, 165
Summary, 165
Appendix D Case Study - Hy-Ko Products 167
Background, 167
Benefits and Recruitment, 168
Career Development, 169
Summary, 170
Appendix E Case Study - TECT Corporation 171
Background, 171
Recruitment, 172
Company Culture, 172
Career Development, 173
Summary, 175
Appendix F Case Study - The Andersons 177
Background, 177
Company Culture, 178
Physical Work Environment, 179
Career Development, 180
Benefits, 181
Summary, 181
About the Author 183
Index 185
